Nanna Jens Services
Holistic In-Home Pet Care Across Caboolture, Moreton Bay, Brisbane, Sunshine Coast, Redland Bay and Ipswich. Calm, Trusted and Professional Support for Your Pet’s Emotional and Physical Wellbeing.
TERMS & CONDITIONS
Clear, respectful guidelines to ensure safe, calm and professional care for every pet and family.
Welcome
Nanna Jen’s Services is committed to providing high-quality, compassionate and professional pet care.
These Terms & Conditions are in place to protect pets, families and the service provider, and to ensure expectations are clear and fair for everyone involved.
By booking any service with Nanna Jen’s Services, clients confirm they have read, understood and agreed to the terms outlined below.
ABOUT THE SERVICE
All services are provided by Nanna Jen, a sole operator.
No subcontractors, agencies or rotating carers are used.
Care is delivered with professionalism, calm handling and respect for each pet’s emotional and physical wellbeing.
MEET & GREET REQUIREMENT
A meet & greet is required for all new clients.
This allows pets to become familiar with Jen and ensures the environment is safe and suitable.
A meet & greet does not guarantee acceptance of a booking.
BOOKINGS & PAYMENTS
A 25% non-refundable deposit is required within 7 days of booking to secure bookings.
Dates are not held until the deposit is received.
Full payment is due 7 days prior to service commencement, unless otherwise agreed.
Late payments may result in cancellation of services.
CANCELLATIONS & CHANGES
Overnight Pet Sitting
Deposits are non-refundable.
Cancellations within 7 days of commencement incur full payment due to reserved dates.
Drop-Ins, Medication Visits & Senior Checks
Cancellations within 48 hours incur full payment.
Wedding Pet Chaperone Services
Due to planning and date reservation, deposits are non-refundable.
Cancellations within 14 days incur full payment.
Holistic Therapy Sessions
Sessions cancelled within 24 hours incur full payment.
Palliative & Spirit Memory Services
Due to the sensitive nature of these services, cancellations within 24 hours incur full payment.
Pet Health, Behavior & Safety
Clients must disclose all relevant medical, behavioral or anxiety-related information.
Any history of aggression, scratching, biting or reactivity must be disclosed prior to booking.
Jen reserves the right to discontinue services if a pet’s behaviour presents a safety risk.
Vet Care & Emergencies
In the event of an emergency, Jen will attempt to contact the client immediately.
If the client cannot be reached, Jen may seek veterinary care in the pet’s best interest.
All veterinary and emergency costs are the responsibility of the client.
Home Access & Security
Clients must provide safe, reliable access to the home.
Jen is not responsible for lockouts caused by faulty locks, access codes or security systems.
Homes are treated with respect; however, damage caused by pets is the responsibility of the owner.
Holistic Services Disclaimer
Holistic therapies (Reiki, massage, energy work) are complementary wellness services only.
They do not replace veterinary diagnosis, treatment or medical care.
Clients must continue veterinary care as advised by their veterinarian.
Palliative & Memory Care Disclaimer
Palliative support is comfort-based and non-medical.
Jen does not provide euthanasia, medical advice or pain management.
All medical decisions remain the responsibility of the client and their veterinarian.
Photos & Communication
Photos and updates may be shared with clients during services.
Public use of photos is only with client consent.
Liability
Nanna Jen’s Services is fully insured
The business is not liable for pre-existing conditions, pet-related injuries
property damage caused by pets or circumstances outside reasonable control.
Acceptance of Terms
By proceeding with a booking, clients acknowledge that they have read,
understood and agreed to these Terms & Conditions.
If you have any questions or require clarification,
Jen is always happy to discuss these terms prior to confirming a booking.
