Nanna Jens Services
Brisbane • Moreton Bay • Sunshine Coast • Gold Coast
Professional In-Home Pet Care
The Heart Behind
Nanna Jens Services
Two very special pets helped transform fear into trust, heartbreak into purpose and compassion into a business built around the needs of pets and their families.
Nanna Jens Services was shaped not only by my nursing background and more than 40 years of experience with pets, but also by two deeply personal relationships.
Mish taught me about patience, trust and looking beyond first impressions.
Cloud taught me about illness, grief, devotion and the importance of comfort when time becomes precious.
Their lessons continue to influence the way I care for senior, anxious, rescue, medical-needs and palliative pets today.
Mish:
The Dog Who Changed My Fear Into Trust
For many years, I had a genuine fear of dogs.
That began to change when my son brought home Mish, a beautiful Mastiff.
Mish was large and powerful in appearance, yet gentle, patient and deeply intuitive. She never forced interaction or demanded trust. Instead, she allowed me to move at my own pace.
Through quiet moments, gentle companionship and her steady presence, Mish helped me understand that dogs were not something to fear.
She taught me to look beyond size, breed and first impressions and see the individual pet in front of me.
With time, fear became trust — and trust became a deep respect and love for dogs.
"Mish did not simply help me overcome a fear.
She opened a part of my
heart I did not know was
waiting to be found."
The Lessons Mish Left With Me
Mish taught me that trust cannot be rushed.
It grows through patience, consistency, gentle communication and respect for boundaries.
Those lessons remain at the heart of the way I care for anxious, rescue and fearful pets today.
I never expect a pet to trust me immediately. I give them time to observe, approach and become comfortable in their own way.
Every quiet introduction, every slow approach and every moment spent simply sitting patiently nearby reflects what Mish first taught me.
Patience
Choice
Boundaries
Trust
Mish taught me about trust.
Cloud taught me about love, illness, grief and letting go.
Together, they helped shape the heart and purpose of Nanna Jens Services.
Cloud — My Best Friend and Soul Pet
Cloud was never simply my pet.
He was my best friend, my soul pet, my constant companion and a deeply loved member of my family.
When I was home, we shared the same familiar evening routine. We would sit together and cuddle before he wandered into bed to wait for me.
Those quiet, ordinary moments became some of the most precious memories of my life.
Cloud brought comfort, companionship and unconditional love through many chapters of my journey. His presence became part of my daily life, and our bond was unlike any other.
"Cloud was my safe place,
my family
and one of the greatest
loves of my life."
The Night Our World Changed
On 23 July 2024, Cloud and I spent the evening together as we always did when I was home.
After our cuddles, he wandered into bed to wait for me.
Moments later, I heard a sound I had never heard before and will never forget.
Cloud suddenly became critically unwell. With my sister's help, I rushed him to the emergency veterinary hospital.
That night began our journey with congestive heart failure and one of the most frightening periods of my life.
Holding Onto Hope
Cloud required specialist veterinary care, medication and close monitoring.
We were initially told he may have another 18 months, and I held tightly to that hope.
I began planning his ongoing treatment, medication and comfort, believing we still had more time together.
I imagined more cuddles, more familiar routines and more quiet evenings beside the boy who meant so much to me.
Sadly, we weren't given the time we had prepared for.
A Goodbye I Never Expected
Just two weeks later, while I was in hospital myself, Cloud reached the end of his journey.
I could not physically be beside him, but my family remained with him, so he was surrounded by people who loved him.
Through a video call, I was able to speak to Cloud, tell him how deeply I loved him and take part in a small farewell ceremony as he peacefully closed his eyes for the final time.
I will always be grateful that technology allowed me to say goodbye, but nothing could replace holding him in my arms.
Cloud was my best friend and my soul pet. Having to farewell him through a phone remains one of the hardest and most painful experiences of my life.
How Cloud Changed Nanna Jens Services
Losing Cloud changed me personally, but it also changed the direction of Nanna Jens Services.
In his honour, I strengthened my focus on caring for senior pets, medical-needs pets and families navigating palliative and end-of-life care.
His journey gave me an even deeper understanding of the fear, uncertainty, exhaustion and emotional weight families can carry when a beloved pet becomes seriously unwell.
It reinforced the importance of compassionate communication, familiar routines, careful observation, dignity, comfort and simply being present during vulnerable moments.
Cloud's legacy now lives within every senior pet I comfort, every medical routine I carefully follow and every family I support through difficult decisions.
What Mish and Cloud Taught Me
Mish taught me that trust must be earned gently.
Cloud taught me how deeply illness and loss can affect an entire family.
Together, they helped shape the way I care for every pet entrusted to me.
🐾 Patience with anxious, rescue and fearful pets
🐾 Respect for each pet's boundaries and choices
🐾 Careful attention to medication and established care routines
🐾 Comfort and reassurance for senior and palliative pets
🐾 Compassionate communication with families
🐾 A belief that familiar surroundings can help pets feel safest
Why Home Matters
Both Mish and Cloud reinforced my belief that pets can feel safest when they're understood, respected and surrounded by familiarity.
Home holds their routines, favourite resting places, familiar scents and daily rhythm.
That's why Nanna Jens Services focuses on private in-home pet care wherever possible, particularly for senior, anxious, rescue, medical and special-needs pets who may find unfamiliar environments stressful.
My role is to help maintain the life they know — providing calm companionship, careful observation and consistent care from one trusted person.
Their home. Their routine. Their comfort.
Their Legacy Lives On
Mish and Cloud are no longer physically beside me, but their influence remains at the heart of Nanna Jens Services.
Mish lives on in every anxious or fearful pet I patiently allow to trust me in their own time.
Cloud lives on in every senior or medical-needs pet I comfort and every family I support through illness or loss.
Their stories remind me that sometimes the smallest things matter most — a familiar routine, gentle reassurance, careful observation or simply sitting quietly beside a pet who needs someone.
Every pet I care for carries a little of their legacy with them.
Mish opened my heart.
Cloud deepened my purpose.
Together, they shaped the heart behind
Nanna Jens Services.
For Mish and Cloud
To Mish — thank you for helping me overcome my fears and showing me the gentleness, loyalty and love dogs can bring into our lives.
To Cloud — thank you for being my best friend, my soul pet and one of the greatest loves of my life.
You both changed me in different ways, and the lessons you gave me continue through every pet and family I have the privilege of caring for.
Nanna Jens Services would not be what it is today without you.
Forever loved. Forever remembered. Always part of the heart behind my work.
